Support Center
Watching
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Why is there a slight delay when I start watching?
When using Aereo's LIVE PLAY mode, you make and view a recording of the program that you select and watch that...
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Does Aereo support Closed Captioning?
Yes, Aereo does support Closed Captioning! To use it, be sure to enable Closed Captioning on your device. To ...
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Do other applications running on my PC or Mac impact the video?
They certainly can. If your video appears to stutter or drop frames, your computer may not have enough availab...
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What are the bandwidth requirements for each Video Quality setting?
The Low setting requires approximately 550kbps to stream video. This is well suited for 3G networks. The Mediu...
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Why doesn't changing the Video Quality setting take effect immedi...
When you’re playing video, your computer is downloading video faster than it plays it. This creates a small “b...
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Can I watch Aereo outside of the approved market area?
Aereo's technology can be compared to the HD antenna you would buy and set up in your home. As with your home ...