Support Center
Watching
-
What happens when I tune to a live program?
When you tune to a live program from the Guide, you instruct your assigned antenna housed at the Aereo data ce...
-
How do I start watching live TV?
Easy. If you you already have an account, just log in on a supported device at aereo.com and click on a show t...
-
What if there is no watch button?
Try clearing your browser cache and cookies and make sure your device is set to Eastern Standard Time. On an ...
-
How do I improve the quality of my video?
To improve your video quality, check to see if you have the right internet connection for high quality video b...
-
How can I improve my viewing experience when watching via AppleTV or R...
Check your video quality. If you’re connected wirelessly, try switching from high to low. Setting it to high m...
-
Why can’t I watch my recordings without an internet connection?
Because you’re not downloading the show that you’ve recorded onto your device, you are not able to watch your ...
-
What should I do if my video stops and starts?
If your video stops and starts while you are watching live TV or recordings you should check your connection s...
-
What's the difference between High, Low, Auto video settings?
The "low" video quality setting uses the least bandwidth. It is best suited for small screens like smart-phon...
-
Where can I watch TV using Aereo?
You can watch TV using Aereo throughout the New York City home market, which includes all of the areas listed ...
-
What do I do if my show will not play?
If you are unable to watch a live show, wait 5-10 seconds and try the play button again.